Shipping policy

1. Free Express Shipping

Fluffy's offers free express shipping on all orders regardless of order size or value. No minimum purchase is required to qualify for free shipping. The free shipping rate is automatically applied at checkout and no discount code is required.

2. Processing Time

All orders are processed within 1 to 2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive an order confirmation email immediately after your purchase and a shipping confirmation email with your tracking number once your order has been dispatched.

3. Estimated Delivery Times

Estimated delivery times following dispatch are 7 to 10 business days. These estimates are provided as a guide only and are not guaranteed. Actual delivery times may vary depending on your location, carrier capacity and circumstances beyond our control including weather events, public holidays and carrier delays.

4. Order Tracking

Once your order has been dispatched you will receive a shipping confirmation email containing your tracking number and a link to track your order in real time. If you have not received your tracking information within 3 business days of placing your order please contact us at hi@fluffys.shop and our team will assist you promptly.

5. Shipping Address

Please ensure that your shipping address is entered correctly at checkout. Fluffy's is not responsible for orders that are delayed, lost or undeliverable due to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address after placing your order please contact us immediately at hi@fluffys.shop and we will do our best to update your details before your order is dispatched.

6. Lost or Damaged Orders

In the rare event that your order arrives damaged or is confirmed lost by the carrier please contact our support team at hi@fluffys.shop within 14 days of your expected delivery date. We will work with you to resolve the issue as quickly as possible which may include a replacement order or a full refund at our discretion.

7. Subscription Orders

Subscription orders follow the same shipping policy as one time purchases. Your subscription supply will be dispatched automatically on your renewal date and you will receive a shipping confirmation email with tracking information for each shipment. If you need to update your shipping address for future subscription orders please do so through your account dashboard or by contacting us at hi@fluffys.shop before your next renewal date.

8. Contact

For any questions regarding your shipment or our shipping policy please contact our support team at hi@fluffys.shop and a member of our team will respond as promptly as possible.