Terms of service

1. Acceptance of Terms

By accessing the Fluffy's website and purchasing any Fluffy's product you agree to be bound by these Terms of Service. If you do not agree to these terms please do not use our website or place an order.

2. Products and Orders

Fluffy's offers pet health supplements including the Dual Articular System. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order at our discretion including orders that appear to be placed by resellers or distributors without prior authorization.

3. Pricing and Payment

All prices are displayed in the applicable currency at checkout and are subject to change without notice. Payment must be received in full before an order is processed and shipped. We accept major credit cards and other payment methods as displayed at checkout. All transactions are processed through secure encrypted payment channels.

4. Subscription Terms

Customers who select a subscription plan agree to recurring billing on a monthly basis at the subscription price displayed at the time of purchase. Subscriptions will continue until cancelled by the customer. Customers may cancel their subscription at any time through their account dashboard or by contacting our support team at hi@fluffys.shop. Cancellations must be submitted prior to the next scheduled renewal date to avoid being charged for the following billing cycle. Fluffy's reserves the right to modify subscription pricing with advance notice to subscribers.

5. Shipping and Delivery

Fluffy's offers free express shipping on all orders. Estimated delivery times are provided at checkout and are estimates only. Fluffy's is not responsible for delays caused by carriers, customs, or circumstances beyond our control. Risk of loss and title for products passes to the customer upon delivery to the carrier.

6. Returns and Refunds

All purchases are subject to our Return and Refund Policy which is incorporated into these Terms of Service by reference. The 60 day money back guarantee applies to first orders only for subscription customers. Refund requests must be submitted within 60 days of the original order date to be eligible for approval.

7. Product Use and disclaimers

Fluffy's products are intended for use in dogs only and are not intended to diagnose, treat, cure or prevent any disease or health condition. The information provided on our website is for informational purposes only and does not constitute veterinary advice. Customers are encouraged to consult with a licensed veterinarian before introducing any new supplement to their pet's health protocol particularly if the animal is under veterinary care or taking prescription medication. Results may vary between individual animals.

8. Intellectual Property

All content on the Fluffy's website including but not limited to text, images, graphics, logos, product names and descriptions is the intellectual property of Fluffy's and may not be reproduced, distributed or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law Fluffy's shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from the use of our products or website. Our total liability to any customer shall not exceed the amount paid by that customer for the relevant order.

10. Privacy

Your use of the Fluffy's website is also governed by our Privacy Policy which is incorporated into these Terms of Service by reference. By using our website and placing an order you consent to the collection and use of your information as described in our Privacy Policy.

11. Modifications to Terms

Fluffy's reserves the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services following any changes constitutes acceptance of the revised terms.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Fluffy's operates. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

13. Contact

For any questions regarding these Terms of Service please contact us at hi@fluffys.shop and a member of our team will respond as promptly as possible.